Terms and Conditions
These terms govern merchant access to and use of Kordiva.
Public model clarification: October 13, 2026.
Business Commerce
For registered legal entities and sole traders, the merchant remains the seller of record for its goods and services. Kordiva's payment role does not make it the product seller in this model.
Your business approves eligible customer refunds under its policies and applicable law. Kordiva initiates the payment-side refund through Stripe. Refunded amounts can reduce your balance, reserve or future eligible payouts; the customer’s bank determines when the refund appears. A refund does not guarantee that every original fee is returned.
Kordiva receives payment-side disputes and requests your order, delivery and customer-communication evidence. Disputed funds and applicable processor or network fees can be held or recovered from Business proceeds. The confirmed outcome determines the final adjustment.
Business payouts follow verification, settlement, order fulfilment and transaction-specific hold checks. Available funds, payouts in transit and Stripe-confirmed paid payouts are shown separately in Payments/Payouts. Bank arrival is separate from eligibility; the Individual 1st and 15th schedule does not apply to Business Commerce.
Business payout and reserve rulesIndividual Merchant of Record
For eligible NATURAL_PERSON digital transactions, Kordiva LLC is Merchant of Record to the buyer. The customer pays Kordiva; the approved Individual supplies the digital content or service and receives eligible proceeds through the controlled payout flow.
Kordiva reviews Individual refund requests and manages full refunds and chargebacks. Automatic LIVE partial refunds are unavailable. Intended reserves range from 0% to 15%, according to the reviewed policy; eligible payouts follow the 1st and 15th UTC cycles. Planned buyer markets require separate approval and activation.
Reserves and payout conditions · Planned buyer marketsIndividual model, plans and eligibility
Business Commerce — registered legal entities and sole traders
The following Business provisions apply to registered businesses and sole traders. The separate public Individual MoR explanation follows below; it is not an accepted seller agreement.
Business Commerce acceptance version: mk-policy-v1.2. Applies only to the Business provisions in this section.
1. Eligibility and acceptance
A merchant must operate lawfully and provide accurate business, registration, tax, banking and beneficial-owner information where required. Business Commerce onboarding is for registered legal entities and registered sole traders; Individual digital sellers apply under the separate MoR model below.
During organization onboarding, the owner must affirmatively accept the current merchant terms version. Kordiva requires the accepted terms version to be submitted with organization creation and logs acceptance metadata for operational audit purposes.
2. Seller and payment roles
The merchant is the seller of record for the goods and services offered in its store. The merchant owns or controls its catalogue and is responsible for descriptions, pricing, legality, fulfilment, delivery, customer rights, returns, warranties and applicable tax or fiscal documentation.
For Business Commerce, Kordiva operates the Stripe-connected card-payment infrastructure. This means Kordiva operates the card-payment flow and related payment-side controls. It does not mean that Kordiva becomes the seller, supplier, reseller, owner or licensor of the merchant's goods or services.
3. Stripe verification and payouts
Card-payment and payout operations use Stripe-connected infrastructure. Merchants must complete required KYC/KYB and banking verification before payouts can be enabled. Kordiva may delay, withhold or reserve payouts when required by verification, refund, dispute, fraud, sanctions, negative-balance or other legitimate risk controls.
4. Refunds, disputes and chargebacks
The merchant determines the commercial basis for refunds and customer claims under its published policies and applicable law. Kordiva provides the payment-side tooling used to initiate eligible card refunds and handle processor events. The merchant must provide order, fulfilment, delivery and customer-communication evidence when reasonably required for a dispute.
Refund, dispute, chargeback and payout-recovery mechanics are described in the Payments and Disputes policy.
Payments and Disputes5. Tax, invoices and fiscal documents
The merchant remains responsible for the tax treatment of its sales and for issuing or maintaining legally required commercial or fiscal documents. Kordiva can generate a customer-facing commercial PDF invoice using the merchant's configured legal identity. That PDF is not, by itself, a UJP fiscal e-invoice.
6. UJP e-Invoice status
As of August 2026, Kordiva's UJP e-Invoice integration is in test/sandbox mode. Production UJP submission is intentionally disabled during the pre-2027 testing period. Completing UJP credentials or a digital certificate in Kordiva does not mean that a production fiscal submission is currently being sent. Production activation will require the applicable formal cutover, configuration and merchant readiness checks.
7. Prohibited activity and suspension
Kordiva may restrict payment acceptance, payouts or platform access for unlawful activity, restricted products, false business information, unresolved verification requirements, excessive dispute risk, fraud or material breach of platform policies.
8. Contact and related policies
For payment or operational questions, contact Kordiva support. Product, delivery, warranty and ordinary return questions should first be directed to the merchant operating the store.
Individual Merchant of Record — public model summary
This is a public explanation of the Individual model, not a legally binding Individual seller agreement or evidence of acceptance. Business terms acceptance does not establish acceptance of an Individual MoR agreement. A separately reviewed Individual seller agreement, version and acceptance rollout are required before LIVE.
Eligibility and digital scope
Individual access requires application approval, identity and bank verification, approved digital products/services and separate LIVE activation. Physical goods and recurring customer subscriptions are excluded. Product review considers the rights and permissions needed to supply the content, accurate seller information and applicable acceptable-use/restricted-products policies.
Payments, taxes and buyer documents
Kordiva LLC is Merchant of Record for eligible Individual customer transactions using Stripe-hosted payment infrastructure. Kordiva controls the configured buyer-tax and customer payment/invoice layer in activated, reviewed markets. A seller-country approval does not authorize every buyer market. Pending OSS registration does not establish active EU coverage. Sellers retain their own income-tax, accounting and registration obligations.
Fees, reserves and payouts
Platform subscription, commercial sale fees and payout fees are separate. Actual attributable payment/provider, FX or banking costs may apply according to the transaction. Eligible proceeds depend on verified costs, maturity, custody, reserves and reconciliation; refunds, disputes and debt can reduce or delay availability. Scheduled bank cycles are the 1st and 15th (UTC), subject to eligibility, verification and risk controls; no unconditional payout date is promised.
Refunds, disputes and seller cooperation
Kordiva controls the Individual payment-side refund, dispute and recovery lifecycle under the applicable policy and customer rights. The operational flow includes seller cooperation with support and content, fulfillment and customer-communication evidence. LIVE full refunds are supported under the controlled flow; arbitrary automatic LIVE partial refunds are not currently available. Refunds, disputes and debt can affect eligible proceeds and reserves.
Restrictions and responsibility
Kordiva may restrict access or selling for incomplete verification, unsupported markets, prohibited products, fraud or material policy breaches. TEST activity is isolated and creates no real bank payout. Approval is not a promise of uninterrupted availability or exemption from your own legal obligations. These public explanations do not establish a seller agreement or replace mandatory customer rights.
Intended Individual reserves: default 10% for 90 days, reduced 5% for 90 days, proven 0%, higher risk 15% for up to 120 days. These are temporary holds on eligible seller payable, not extra commercial fees; account eligibility, risk review and verified activation apply. Release and bank arrival are separate.
Current Individual pricing