Legal Notice
Kordiva provides ecommerce software and card-payment infrastructure for registered merchants.
Last updated: October 13, 2026.
Business Commerce
For registered legal entities and sole traders, the merchant remains the seller of record for its goods and services. Kordiva's payment role does not make it the product seller in this model.
Your business approves eligible customer refunds under its policies and applicable law. Kordiva initiates the payment-side refund through Stripe. Refunded amounts can reduce your balance, reserve or future eligible payouts; the customer’s bank determines when the refund appears. A refund does not guarantee that every original fee is returned.
Kordiva receives payment-side disputes and requests your order, delivery and customer-communication evidence. Disputed funds and applicable processor or network fees can be held or recovered from Business proceeds. The confirmed outcome determines the final adjustment.
Business payouts follow verification, settlement, order fulfilment and transaction-specific hold checks. Available funds, payouts in transit and Stripe-confirmed paid payouts are shown separately in Payments/Payouts. Bank arrival is separate from eligibility; the Individual 1st and 15th schedule does not apply to Business Commerce.
Business payout and reserve rulesIndividual Merchant of Record
For eligible NATURAL_PERSON digital transactions, Kordiva LLC is Merchant of Record to the buyer. The customer pays Kordiva; the approved Individual supplies the digital content or service and receives eligible proceeds through the controlled payout flow.
Kordiva reviews Individual refund requests and manages full refunds and chargebacks. Automatic LIVE partial refunds are unavailable. Intended reserves range from 0% to 15%, according to the reviewed policy; eligible payouts follow the 1st and 15th UTC cycles. Planned buyer markets require separate approval and activation.
Reserves and payout conditions · Planned buyer marketsIndividual model, plans and eligibility
Business Commerce — registered legal entities and sole traders
The following Business provisions apply to registered businesses and sole traders. The separate public Individual MoR explanation follows below; it is not an accepted seller agreement.
1. Company identity
The configured public company details are shown below. Missing deployment values are not replaced with placeholder legal data.
Legal company name: Kordiva,LLC
Legal form: LLC
Company registration number: 10539911
Tax/VAT number: 61-2336239
Registered address: 131 Continental Dr, Suite305, Newark, DE19713, US
Support email: [email protected]
2. Card-payment role
For Business Commerce, Kordiva operates the Stripe-connected card-payment infrastructure. The customer card payment is processed through Kordiva and the merchant's eligible proceeds are paid out through the connected payout infrastructure.
This payment role does not make Kordiva the seller, supplier, reseller, owner, or licensor of a merchant's goods or services.
3. Merchant as seller of record
The merchant operating the store remains the seller of record for the goods or services offered in that store. The merchant is responsible for product or service legality, fulfilment, delivery, customer rights, returns, tax treatment, invoices and fiscal documents required for its business.
4. Refunds and disputes
Kordiva operates the payment-side tooling used to initiate card refunds, respond to payment-processor events, and apply payout or reserve controls. The merchant remains responsible for the commercial basis of a refund or customer claim and for supplying fulfilment or delivery evidence when required.
5. Verification and payout dependencies
Payment acceptance and payouts depend on successful Stripe and banking verification, KYC/KYB requirements, supported business activity, risk controls, and the merchant's compliance with Kordiva policies.
Individual Merchant of Record — public model summary
This is a public explanation of the Individual model, not a legally binding Individual seller agreement or evidence of acceptance. Business terms acceptance does not establish acceptance of an Individual MoR agreement. A separately reviewed Individual seller agreement, version and acceptance rollout are required before LIVE.
Eligibility and digital scope
Individual access requires application approval, identity and bank verification, approved digital products/services and separate LIVE activation. Physical goods and recurring customer subscriptions are excluded. Product review considers the rights and permissions needed to supply the content, accurate seller information and applicable acceptable-use/restricted-products policies.
Payments, taxes and buyer documents
Kordiva LLC is Merchant of Record for eligible Individual customer transactions using Stripe-hosted payment infrastructure. Kordiva controls the configured buyer-tax and customer payment/invoice layer in activated, reviewed markets. A seller-country approval does not authorize every buyer market. Pending OSS registration does not establish active EU coverage. Sellers retain their own income-tax, accounting and registration obligations.
Fees, reserves and payouts
Platform subscription, commercial sale fees and payout fees are separate. Actual attributable payment/provider, FX or banking costs may apply according to the transaction. Eligible proceeds depend on verified costs, maturity, custody, reserves and reconciliation; refunds, disputes and debt can reduce or delay availability. Scheduled bank cycles are the 1st and 15th (UTC), subject to eligibility, verification and risk controls; no unconditional payout date is promised.
Refunds, disputes and seller cooperation
Kordiva controls the Individual payment-side refund, dispute and recovery lifecycle under the applicable policy and customer rights. The operational flow includes seller cooperation with support and content, fulfillment and customer-communication evidence. LIVE full refunds are supported under the controlled flow; arbitrary automatic LIVE partial refunds are not currently available. Refunds, disputes and debt can affect eligible proceeds and reserves.
Restrictions and responsibility
Kordiva may restrict access or selling for incomplete verification, unsupported markets, prohibited products, fraud or material policy breaches. TEST activity is isolated and creates no real bank payout. Approval is not a promise of uninterrupted availability or exemption from your own legal obligations. These public explanations do not establish a seller agreement or replace mandatory customer rights.
Intended Individual reserves: default 10% for 90 days, reduced 5% for 90 days, proven 0%, higher risk 15% for up to 120 days. These are temporary holds on eligible seller payable, not extra commercial fees; account eligibility, risk review and verified activation apply. Release and bank arrival are separate.
Current Individual pricing